FREQUENTLY ASKED QUESTIONS
PRODUCT INFORMATION
HOW ARE YOUR SHOES SIZED?

Our shoes are sized according to the US standard. We suggest that you have your foot measured at one of our Vans Retail Stores nearest to you. Please note, by design, our high performance skate shoes tend to fit snug so you may want to select a half size larger

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HOW DO I CLEAN MY VANS SHOES?

Use a wet cloth to clean it generally and dry it under nature environment. Don’t use any chemical to clean it or wash it. Our vulcanized shoes cannot be washed.

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GENERAL
HOW CAN I FIND A VANS RETAIL STORE NEAR ME?

Try the STORE LOCATOR at the top of the page to find the Vans retail store nearest you

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HOW DO I GET SPONSORED BY VANS?

Please send your proposal to physical address below:

ATTN: VANS

VF Brands Pte Ltd, 151 Lorong Chuan New Tech Park #04-02, Singapore 556741

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IS THE VANS SITE SECURE?

Your information will be encrypted from the moment you enter it. A browser in secure mode will display a URL address beginning “https://” rather than the standard “http://”. The “s” stands for “secure”

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RETURNS & EXCHANGE
DO YOU OFFER RETURNS AND EXCHANGE?

– Brings original receipt to the store with your unworn product with the original hangtag within 7 days. We will exchange the product ONCE for you
– No exchange for used, damaged /altered goods, and discounted products.
– Good sold are not refundable
– In case of dispute, Vans reserves the right of the final decisions

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VIP PROGRAMME
HOW TO JOIN VANS VIP?

WORKING ON A NEW AND IMPROVED PROGRAM! STAY TUNED!

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EXCLUSIVE OFFER

Visit your nearest Vans store for the latest offerings-

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