Return

ORDERING

How can I check my order status?
How do I place an order?
I don’t have an account; can I still buy something, track my order or create a return?
How do I know if you have received my order?
I have not received a confirmation e-mail. What should I do?
Will I receive my confirmation emails if I made an error on my email address?
How do I cancel or change my order?
Do you ship internationally?
Can I have a Vans catalog sent to me?
Do I have to work with customs to get my order?
Do I have to pay for any duties after placing an order?
Exceptions
Can my delivery address be different from my billing address?

RETURN AND EXCHANGE

Do you offer exchanges?
What is your return policy?
How can I receive a prepaid return shipping label?
When will you receive my return package?
I have received a faulty or incorrect item. What should I do?
I have been refunded the incorrect amount. What should I do?
How do I know you have received my returned goods?
I brought an item from a Vans store and it is faulty, can I send it back to you?
Am I able to return items purchased online to one of your Vans stores?

PRODUCT INFORMATION

How are your shoes sized?
What’s the size conversion between women's and men's shoes?
Why do prices vary so greatly on one style?
Does the VANS website display your complete collection?
Do you sell the same products in the Vans retail stores?
Are the materials used in the manufacture of your products sustainably sourced?
How do I clean my VANS shoes?

SHIPPING & DELIVERY

What are your shipping policies and time frames?
How much does shipping and handling cost?
Can I change my delivery address after I placed my order?
What should I do if I am unable to receive the product at the time of delivery?

PAYMENT METHODS

What payment methods do you accept?
Can I save my payment info?
Is VAT/GST included in the price?
Is Why has my payment been declined?
Is Do you sell gift cards online?

GENERAL

How do I find a Vans Retail store near me?
Is the Vans site secure?

YOUR ACCOUNT & NEWSLETTER

How to create a secure password?
What happens if I forget my password?
How do I change my email address on Vans.com?
How do I remove myself from the Vans.com mailing list?
What are the benefits of registering on Vans.com?
What is your privacy policy?
Where can I sign up for the Vans Newsletter??

CONTACT US

What is the customer service phone number and hours of operation?